This is so sad and completely unacceptable!!!! This place has a FIVE star rating on Trip Advisor…. clearly written by the staff. Bed Bugs too????? This is just crazy!!!!!
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This place looks absolutely HORRIBLE!!! 🤢 How are they even open? They obviously don't care about their guests AT ALL!!!
They need to spray fumigate as needed in Cancún lots of bugs n spray down once in awhile helps get rid of them why don’t they spray??? So gross!!
You really need to log your experience of this place on trip advisor with a link to this video. The hotel should have refunded you asap with all of these issues before you all left. Someone obviously dropped the ball. I can't believe they would give a room like this to anybody. Your husband was very lucky to be wearing the slippers. A sick child should never be refused water. That's crazy. The video says it all. This is unacceptable and shocking to see.
Oh my goodness 😫😫😫
I’m so sorry this happened to you!!!
I watched your entire series regarding your trip. I am so sorry this happened to you and your family. I have seen similar reviews about this place on trip advisor. It is sad that they do not take action to fix the complaints. I am very interested to find out how the hotel and Sunwing handles this. Please keep us posted. You should be given a refund immediately. We have had not as serious concerns at hotels and we were refunded promptly. It is very clear that this hotel needs to improve in many areas. They need to do some major renovations, heavy duty cleaning, fumigating, health and safety checks. I could go on. Oh my! Sigh. Thank you for sharing your experience. Again so sorry this happened to you.
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