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Mercure Fire Evacuation Video


Hey! You two know what to do right? Well, no
worries then. We shall go over the basics to what to do in the event of a fire
evacuation. The General Manager or the Duty Manager
will act as Chief Fire Warden during the event of a fire evacuation. They can be
identified by them having a white hard hat and a vest. The chief fire warden
will be the person directing the fire evacuation efforts for the resort and
you will be following their directions via radio.
You’ll be allocated a job in the aiding of the fire evacuation. The Chief Fire
Warden will allocate people to different areas to aid an evacuation and redirect
guests and staff to the assembly area. Two people (including the Chief Fire
Warden) will man the fire panel. One person allocated to the front entrance;
one to the lift entrance; two to the assembly area; one to the car park
entrance; and finally two will be allocated to investigate the at-risk
area, in this case that is the two of you. So, before you rush off to check the
areas where you have been allocated, what are you going to need to take with you? So you will require a radio switched to channel four to communicate with the
chief Fire Warden; a laminated sheet with “fire evacuation please stay calm and
follow me” written on either side in English and Mandarin; chalk to mark doors of rooms that have
been checked; a torch in case of dark areas; and a vest and a hardhat to signify
that you are a fire warden on duty. We’ll need two staff to investigate the at-risk
areas where the fire could be. The main areas to know is the reception, the
villas, the daytime assembly area and the night time assembly area in the
underground carpark. When you arrive at the Villa, go to the top floor rooms and
work your way down. When performing your checks, knock on the
door and announce, “Hello, this is a fire evacuation. Is anyone in there,” and give a
moment for a response. Be sure to check the door with the back of
your hand to see if it’s hot and check the door knob to see if it’s hot. If neither
are hot you can begin entering. Upon entering, advise any guests to stay calm
and to follow you to the nearest assembly point. Also, make sure that they do not bring
any possessions with them. If guests in the room are hearing impaired or are one
of our many guests visiting from China you will have your laminated sheet
saying, “Emergency evacuation, stay calm and please follow me,” in English on one
side and Mandarin on the other. Be sure to check every room, under beds
and also in closets in case of children hiding. But what if the guest does not
want to leave Not moving, huh? While best practice is to
ask them a second time. If they still do not wish to evacuate, leave them behind
and report their location to the Chief Fire Warden who will inform fire
services. Forgetting something? You need to make
sure that you’ve marked the door with chalk. One stroke to say that you have
checked it, a second if it has not been. If a guest is unable to self evacuate,
discuss and assess whether they will be able to evacuate safely for them, you and
others. If not, assist them to a safe location in the fire stairwell and advise
the Chief Fire Warden of their location who will pass this information to the
Fire Services. Make your way to the evacuation assembly point along the
pathways. During the day, this point will be across the street at the golf course
car park. At night, it will be the car park under the hotel. Also, be aware of
traffic from both directions to allow safe passage across the road.
Everyone should obey directions from the Chief Fire Warden and the Fire Services
and stay at the assembly point until the situation is safe. Under no circumstances
should staff members or guests be allowed back to the building until the
all-clear is given. Similar strategies should be implemented within the
reception area. Evacuating from the conference rooms upstairs should be down
the stairs and never use the elevators in the time of an evacuation. Restaurant
staff should have back of house shut down any equipment such as gas whilst the
front of house calmly ushers guests through the exits. Same strategies go for
the gym and day spa. The managers of the gym and a spa areas should also have a
list of all staff and guests on-site or using the facilities brought with them
to the assembly point if at all possible. It is best to not attempt to fight the fire
as it may put yours and others safety at risk. In the event that a fire is
blocking your exit these are the equipment to use to fight the fire.
To use a fire extinguisher remove it from the bracket and check the pressure
gauge, pull the pin on the side, aim the nozzle at the base of the fire, squeeze
the top lever and sweep the hose from side to side. Make sure that you have an
exit behind you before operating the extinguisher. Fire hoses are only to be
used on fires involving wood paper and textiles not live electrical equipment
or flammable liquids. To use a fire hose turn the valve on and release the nozzle.
The fire hose can then be operated like a garden hose and can change the spray
pattern from a spray to a jet by twisting the nozzle. The fire blanket is
used to smother fires in cooking fat or to wrap around a person if their
clothes catch alight. First thing to do when putting these fires out is to turn
off the heat source; and then to pull on the tabs of the fire blanket packaging
to release the blanket; and then you will need to hold an upright position to
shield yourself from the fire and then place, do not throw, the blanket on the
fire for at least 15 minutes. It appears you’ve entered a room full of smoke. The
best way to get out of this is to drop to the floor and crawl your way out. Oh No! Your hair is on fire roll along
the floor to snuff it out. Well, that was a close one. Looks like
you’re okay now but you’re still in the thick of the smoke continue crawling out
to the nearest exit. Congratulations! you’ve just completed your fire
evacuation training. Even though we hope you never have to experience an actual
fire evacuation, it is always best practice to be prepared in the case that one
actually does.

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