My name is Lidia Lopez Hernandez. I’ve been working at Royal Resorts for 14 years. I really love my job. It makes me happy. It’s especially rewarding to know that I’m bringing joy to our guests. I love it! Some of the most popular figures are swans, dogs, elephants, dinosaurs and hearts. For any figure, we require towels, flowers for decoration… … and a touch of imagination. Some guests express their gratitude through the Internet on sites like GuudJob, for example. The guests see these beautiful folded towels on their bed… …and they get excited and some of them even cry tears of happiness.